Return & Refund Policy

We want you to love your Westechs! If they're not quite right, we're happy to accept returns of new, unworn items in their original condition within 30 days of delivery, unless marked Final Sale.

There are no restocking fees. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Returns

To initiate a return, email howdy@westech-usa.com with your name and order number within 30 days of receiving your order.

To qualify for a refund, items must be unworn, unscuffed, free of dirt, and without visible signs of wear. We recommend trying your Westechs on indoors, preferably on a rug or soft surface, to avoid marking the outsoles.

Please include your receipt or proof of purchase.

Once your return has been authorized, send it to:

Westech USA — Returns
2929 San Luis Rey Rd.
Oceanside, CA 92058

Items returned in a condition other than their original state may be denied a refund and sent back to the customer.

Final Sale Items

Items marked FINAL SALE are not eligible for returns, exchanges, or refunds due to sizing, fit, or change of mind.

This includes Camel, Desert Rose, and Neapolitan colorways purchased during our Last Call promotion, November 2–10, 2026.

Please review our size guide carefully before ordering, as all Final Sale purchases are considered final.

If you receive an incorrect, damaged, or defective item, please contact us so we can make it right. Nothing in this policy limits your rights under applicable consumer protection laws.

All other eligible purchases remain subject to our standard return policy.

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us promptly at howdy@westech-usa.com so we can evaluate the issue and make it right.

Exchanges

For eligible items, the fastest way to exchange your Westechs is to return the original pair and place a separate order for the size or color you prefer once your return is accepted.

Items marked Final Sale are not eligible for standard exchanges.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at howdy@westech-usa.com.